Jay Reddan had planned to meet his friend Ronan, who is in a wheelchair, in the posh Savoy Hotel in the city centre.
Ronan had travelled from Killarney in Kerry and is a regular at the five-star spot.
But in a social media post, Jay claims he was confronted at the door by a member of staff and was told that his mate Ronan – who was waiting there and had bought drink and food – must leave.
He wrote: “I went to the Savoy to meet a friend of mine Ronan who travelled up in a wheelchair from Killarney to Limerick to hang out.
“The Savoy were nice enough to contact my phone on Ronan’s behalf to let me know he arrived.
“When I arrived at the Savoy I was immediately told Ronan had to leave as he was in the way of the busy traffic of customers.
“I said he should go say that to Ronan himself because I am not his minder or relative I am just his friend.
“Ronan was forced to leave in the lashing rain even tho (sic) they served him food and he had a half a pint with two straws when I arrived.
The excuse that he was in the way of people is absolutely unacceptable. He was nearly crying as he left.
“Ronan was a paying customer and there was plenty of room in the lobby for him to wait but no, out into the f**king rain they wanted him and I was there as witness this all myself.”
Ronan is well-known to staff and has a good relationship with the workers. But last night he left and said he won’t be back.
He did however, return the next day to give them a piece of his mind – after he’d recovered slightly from the shock of the previous night. They offered him numerous apologies but he was hurt and would no longer be a customer there.
The post added: “The staff in the Savoy have been very good at accommodating Ronan anytime he arrived, mainly one fella (sic) in particular who was very sound altogether.
“But the excuse that he was in the way of people is absolutely unacceptable.
“He was nearly crying as he left and he went over to thank that sound fella (sic) for his help throughout the year when he arrived, however he ended the conversation saying he would not be back as a customer.
“Ronan is on the next train home feeling like s*** because of his disability been highlighted as a problem that was in the way of able people.”
The post has gone viral and has been liked over 6k times and has over 3k shares.
The hotel became aware of the situation overnight and launched a full-investigation this morning.
And they claim that Ronan had been asked to move – not leave – because he was near an emergency exit and they feared for his and their 200-300 customers’ safety.
The Managing Director of the Savoy in Limerick Ronan Branigan told Limerick’s Live 95FM: “We had some 200/300 people moving around the hotel. One of our wheelchair guests was in the lobby having some food and some drink.
“And he happened to be positioned where he is always positioned. As it happens he is a regular guest, Ronan is his name. All the staff get on well with him.
“On this occasion, the hotel was extremely busy.
“A member of staff went over to Ronan and asked him if he could possibly move a few feet out of a fire escape passage.
“The message unfortunately got misconstrued and ultimately miscommunicated.”
Mr Branigan regrets how it panned out but was adamant that it there was no wrongdoing on their behalf.
He added: “I know the guest very well, a very loyal customer and one that we are always very happy to have.
“Our first and foremost duty is the safety and well-being, including Ronan, who happened to be in a dangerous position with people bumping off his wheelchair and people coming and going at a rate of knots.
“These are the early signals coming out of the investigation this morning. It seems to be a relatively simple misunderstanding.
“It has been quite upsetting and obviously our upset is nothing compared to Ronan’s upset.
“I’d like to reach out to Ronan. We have no general way of contacting him. We have no mobile number for him. We would love to contact Ronan as soon as possible and put out our side of the story.”
Both Jay Reddan and the Savoy Hotel in Limerick have been contacted for comment. They have yet to reply.